Frequently Asked Questions

1. Product Questions

• What types of cards do you offer?

  We offer a range of card products for business, personal, and event use, including Business Cards, QR Code Cards, NFC Cards, Greeting Cards, Invitation Cards, Thank You Cards, Photo Cards, and other card solutions.

• Can I order different types of cards?

  Yes. You can request different card types based on your project needs. If you need several products for the same project, include the details in your quote request and our team can review them.

• Do you offer QR Code and NFC cards?

  Yes. We offer QR Code Cards and NFC Cards designed to connect physical cards with digital information or experiences.

• Can I request custom card specifications?

  Yes. Depending on the product, you may be able to specify details such as size, material, quantity, artwork, and other production requirements.

2. Order Questions

• How do I request an order?

  You can submit your project details through our quote form. Select the card type, provide your contact information and quantity, and add your artwork or requirements if available.

• Can I use my own artwork?

  Yes. You can submit your own artwork for your card project. We recommend checking your text, dimensions, images, and other important details before submitting the file.

• What file formats can I submit?

  Commonly accepted formats include JPG, PNG, and PDF. If your artwork is prepared in another format, contact our team to confirm whether it can be used.

• Can I make changes before production?

  If your project has not entered production, you may be able to request changes. Please contact our team as soon as possible, as changes may not be possible once production has started.

• Can I order in larger quantities?

  Yes. We support different order quantities. For larger or multi-product orders, include the quantity and project details when requesting a quote.

3. Printing Questions

• What materials are available?

  Depending on the card type, available options may include matte, glossy, and textured finishes. Specific choices can vary by product.

• What card sizes can I choose?

  Card sizes depend on the product. Common examples include standard business card sizes as well as different formats for greeting cards and invitations. If you need a particular size, mention it when submitting your project.

• Can I print different designs?

  Yes, depending on the order requirements. If you need multiple designs, provide the number of designs and the quantity required for each one so our team can review the project.

• Will my submitted artwork be checked?

  Our team can review the provided project details and artwork requirements before production. You should also carefully check all text, images, dimensions, and other information before submitting your final files.

4. Artwork Questions

• How long does production take?

  Production time depends on the product type, order quantity, and project requirements.

• What should I check before submitting my artwork?

  Before submission, we recommend checking: ●Text and spelling ●Image resolution ●Card dimensions ●Important information and contact details ●Placement of key elements ●File format

• How should I prepare images?

  Use high-resolution images whenever possible to help maintain clear results. Avoid using low-quality or heavily compressed images for important visual elements.

• Should important content be placed near the edge?

  No. Keep important text, logos, and other key elements away from the edges of the card to reduce the risk of unwanted trimming.

• Can your team help if I do not have finished artwork?

  If you need help preparing your project, contact our team and explain what you need. We can review your requirements and let you know what options may be available.

5. Production & Shipping

• How long does production take?

  Production time depends on the card type, quantity, artwork, and project requirements. The estimated production schedule can be confirmed after your order details have been reviewed.

• How will my cards be shipped?

  Shipping arrangements depend on the destination, order size, and available shipping method. Shipping details will be provided according to your order.

• Can I track my shipment?

  When tracking information is available for your shipment, it can be provided after the order has been dispatched.

• Do you ship internationally?

  Shipping availability depends on the destination and order. If you are ordering from outside the primary service area, contact our team to confirm shipping options.

• What if my package arrives damaged?

  If your order arrives damaged, contact us as soon as possible and provide relevant order information and photos of the package and products. We will review the situation and advise you on the next steps.

6. Payment Questions

• What payment methods do you accept?

  Available payment methods may include credit or debit cards, bank transfers, and other payment options offered at the time of purchase.

• When do I need to pay?

  Payment requirements depend on the order and quotation. Your payment instructions will be provided as part of the order confirmation process.

• Is my payment information safe?

  Payment information may be handled by third-party payment providers. We recommend using the payment methods provided through the website or official order process and never sending complete card payment details by email.

• What happens if my payment does not go through?

  If a payment fails or cannot be confirmed, please check the payment information and try again. You can also contact our support team for assistance.

7. Support Questions

• How can I contact your team?

  You can reach us through the Contact Us page or the contact information provided on our website.

• Can you help me choose the right card?

  Yes. Tell us what the cards will be used for, the quantity you need, and any preferred specifications. Our team can review your requirements and help you identify suitable options.

• Can I ask about a project before placing an order?

  Yes. If you are unsure about the product, artwork, quantity, materials, or other requirements, you can contact us before submitting your order.